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Recent Posts
- New book: Conflictual vs. Collaborative Communication
- Elegant & Persuasive Email Communication…The Truth
- Why Dale Carnegie’s Presentation Structure “Tell them X 3″ is useful for TED & TED-X style presentations.
- Do NOT think about a Pink Elephant!
- Beware of interpreting Non Verbal Communication: You might be wrong!
- The use of percentages when talking to patients: some advice for doctors.
- Should we try to “Cheer up” patients?
- Say “Goodbye” to Bullet points. Say “Hello” to Transmediation (and Effective & Memorable Communication).
- O.K.? You with me? Verbal Validation Markers in Oral Communication.
- International Presentations: Top-Down or Bottom-Up?
- Outside-in Vs Inside-out Communication.
- Dealing with Trolls on LinkedIn
- Instant Rapport Right from the Start.
- Using Psychology & Neuroscience to End a Presentation.
- 10 Reasons to Retire the Traditional “Company Presentation”.
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Category Archives: Training & Development
New book: Conflictual vs. Collaborative Communication
Posted in Training & Development
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Why Dale Carnegie’s Presentation Structure “Tell them X 3″ is useful for TED & TED-X style presentations.
The concept of “tell them what you are going to tell them, tell them and then tell them what you have just told them” seems to have first appeared in D. Carnegie’s book “How to win friends & influence people … Continue reading
Do NOT think about a Pink Elephant!
One of the interesting things about the human brain is that it often does the opposite of what we actually wanted to do. This can lead to unexpected and unwanted surprises. One of the most common problems that I see … Continue reading
Beware of interpreting Non Verbal Communication: You might be wrong!
The objective of this article is to draw attention to a commonly found error in the analysis & interpretation of Non-Verbal Communication so that it can be avoided in the future. This article is not designed to provide the reader … Continue reading
Posted in Advanced Communication, General Communication, Leadership, Meetings & Teleconferences, Negotiation, non verbal communication, Sales, The Art & Science of Presenting in Public, Training & Development
Tagged gaze, gestures, non verbal communication, orientation, posture, proximity
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Should we try to “Cheer up” patients?
About six years ago I had a T.I.A., which resulted in me being taken to hospital in an ambulance with all the lights and sirens going off which was an extremely interesting experience. Since it was a minor event I … Continue reading
O.K.? You with me? Verbal Validation Markers in Oral Communication.
Many people, including presenters and trainers, appear to subconsciously use “Verbal validation markers” (a sub-set of discourse markers) when speaking to formal or informal groups in meetings, presentations & similar communicative activities. These Verbal Validation Markers normally occur at the … Continue reading
Posted in Advanced Communication, General Communication, Meetings & Teleconferences, Negotiation, Sales, The Art & Science of Presenting in Public, Training & Development
Tagged Discourse, markers, Meetings, mistakes, Negotiation, presenting, Problems, Speaking, Tags, training, validation
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International Presentations: Top-Down or Bottom-Up?
UPDATE: Since this article was first published, new research appears to indicate that many Australians tend to prefer top-down presentations rather than bottom-up ones. This article was published in the ATD magazine of April, 2018. It is published with the … Continue reading
Outside-in Vs Inside-out Communication.
As we all know, in any work environment, things can, and do, go wrong to a greater or lesser degree. There are many ways to respond to these unexpected and often serious events. When it is a workmate who has … Continue reading
Dealing with Trolls on LinkedIn
I am pleased to announce that I have had my very first vitriolic and infantile post on linkedIn from a supposed professional in the area of negotiation. This person does not know me and, as far as I know, has … Continue reading
Posted in General Communication, Negotiation, Training & Development
Tagged Anger, attack, bully, laugh, NDAs, pity, respond, Troll
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Instant Rapport Right from the Start.
Get the Audience in the palm of your hand….fast! Continue reading
10 Reasons to Retire the Traditional “Company Presentation”.
One of the most common forms of Business presentations is that of “The Company Presentation”. The purpose is normally to inform the audience about the history and development of the organization from its foundation to the actual date and to … Continue reading
5 Easy Ways to Discombobulate a Presenter.
Definition: verb (used with object), discombobulated, discombobulating. [dis-kuh m-bob-yuh-leyt] – To confuse or disconcert; upset; frustrate: feeling disconnected or unbalanced. E.g., The speaker was completely discombobulated by the hecklers. The purpose of this article is to ensure that people responsible … Continue reading
Criticism vs Feedback : They are NOT the same!
Over the past 25 years, I have frequently noticed that there appears to be a tendency by trainers, coaches and other “Talking Therapy” specialists to confuse the meaning of these two terms and to use them interchangeably. I propose that … Continue reading
Posted in Advanced Communication, General Communication, Leadership, Training & Development
Tagged blame, coaching, communication, critic, criticism, external, feedback, ignore, internal, mixed, Negative, non verbal, positive, verbal, victim
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6 Common Interviewing Problems.
In general, the purpose of an interview is perceived as being to obtain information from one person by another person who asks a series of questions in a logical sequence to reach a specific objective. This definition might equally be … Continue reading
Posted in Advanced Communication, Cursos, General Communication, Leadership, Meetings & Teleconferences, Negotiation, Neuro Linguistic Programming, Sales, Training & Development
Tagged coaches, Human Resources, information, marketing, mentors, objectives., politicians, Problems, psychologists, questions, Rapport, Sales, trainers
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Reflections upon Completion of a Training Project in Manila
I have just had the pleasure of delivering our course, “The Art & Science of Presentations for Marketing & Sales” to 10 batches of C-suite Executives, Senior Managers and their subordinates (in groups of 10-12) in one of the leading … Continue reading
Presenting to Small vs Large Audiences.
Note: all of the comments in this article are also applicable to trainers. As a regular part of our job, we are expected to present to audience of different sizes that might range from a “mini-group” of 1-2 people up … Continue reading
Laser pointers are NOT magic wands so…..Pointers, be gone!
As a professional presenter and presentation skills trainer & mentor, it is depressing to see how many presenters do not dedicate sufficient time to the proper preparation of their presentations – even if it might mean the difference between their … Continue reading
The Psychology and Use of Bullet Points in Presentations.
(In this article I will only refer to presenters / presentations. However, most of the information also applies to trainers and training courses) Unfortunately, one of the most common types of slide found in presentations and training courses is that … Continue reading
Present before Negotiating? What a Novel Idea!
In this article, I am working on the premise that prior to the negotiation stage of any deal, there is an initial selling stage: in other words, first there has been some sort of “sales” process – whether it is … Continue reading
Posted in Advanced Communication, Negotiation, Training & Development
Tagged "yes sets", concepts, Dovetailing, interests, negotiations, ours, Presentations, Sales, services, shared, subconscious, theirs
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Changes in communication over the last 60 years and their significance today. UPDATED March, 2019.
Update: 6th March, 2019. Since the original post was published on this blog, many things have changed in the area of interpersonal communication. Among these are: The great increase in the use of visual imagery to provide instantly understandable … Continue reading
“Not again! The same old story!” – 5 steps to take someone from the past to the future
It appear that a common occurrence both in our business and professional lives is that someone keeps bringing up a perceived injury from the distant past and chastises us with it – even if we were not responsible for it. … Continue reading
12 + 5 Advanced Telephone Techniques.
In this article. the term ‘Client” includes both internal & external clients and we believe that all of our clients deserve to be treated respectfully and professionally. It is important to remember that the telephone is the first and main … Continue reading
Posted in Advanced Communication, General Communication, Meetings & Teleconferences, Training & Development
Tagged accents, always, answering, end weighting, greeting, interruptions, never, Primacy, psychological, recency, respect, subconscious, switchboard, techniques, telephone, tips, voice
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