About Brownlee & Associates S.L.
- About Brownlee & Associates, S.L.
- Choose YOUR Communication & Negotiation Mentor Wisely.
- Collaboration with Dr. Bruce Hilliard
- Course: Storytelling for Medical Specialists –
- Course: Using storytelling in a business context
- Ian Brownlee – Professional Background
- The Art & Science of Presentations in Medical Congresses
- Do NOT think about a Pink Elephant!
- Beware of interpreting Non Verbal Communication: You might be wrong!
- The use of percentages when talking to patients: some advice for doctors.
- Should we try to “Cheer up” patients?
- Say “Goodbye” to Bullet points. Say “Hello” to Transmediation (and Effective & Memorable Communication).
- O.K.? You with me? Verbal Validation Markers in Oral Communication.
- International Presentations: Top-Down or Bottom-Up?
- Outside-in Vs Inside-out Communication.
- Dealing with Trolls on LinkedIn
- Instant Rapport Right from the Start.
- Using Psychology & Neuroscience to End a Presentation.
- 10 Reasons to Retire the Traditional “Company Presentation”.
- Beating the “Upward Communication Data Loss” Problem.
- 5 Easy Ways to Discombobulate a Presenter.
- Criticism vs Feedback : They are NOT the same!
- December 2019
- March 2019
- December 2018
- August 2018
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- January 2018
- December 2017
- December 2016
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- May 2016
- March 2016
- December 2015
- November 2015
- September 2015
- July 2015
- June 2015
- February 2015
- December 2014
- August 2014
- March 2014
- February 2014
- January 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
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- March 2013
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- January 2013
- December 2012
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- October 2012
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- July 2012
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- March 2012
Category Archives: Leadership
One of the interesting things about the human brain is that it often does the opposite of what we actually wanted to do. This can lead to unexpected and unwanted surprises. One of the most common problems that I see … Continue reading
The objective of this article is to draw attention to a commonly found error in the analysis & interpretation of Non-Verbal Communication so that it can be avoided in the future. This article is not designed to provide the reader … Continue reading
As we all know, in any work environment, things can, and do, go wrong to a greater or lesser degree. There are many ways to respond to these unexpected and often serious events. When it is a workmate who has … Continue reading
Over the past 25 years, I have frequently noticed that there appears to be a tendency by trainers, coaches and other “Talking Therapy” specialists to confuse the meaning of these two terms and to use them interchangeably. I propose that … Continue reading
In general, the purpose of an interview is perceived as being to obtain information from one person by another person who asks a series of questions in a logical sequence to reach a specific objective. This definition might equally be … Continue reading
Note: all of the comments in this article are also applicable to trainers. As a regular part of our job, we are expected to present to audience of different sizes that might range from a “mini-group” of 1-2 people up … Continue reading
While this article is written with the HR professional in mind, the contents are applicable to anyone who is required to fire an employee. Situation: Mike is a member of the Human Resources Department in a multinational company and has … Continue reading
“A genius is capable of making the complex simple. An idiot is capable of making the simple complex!” Having been involved in communication skills training for many years, I am constantly amazed at the general lack of knowledge about how … Continue reading
Since Non verbal communication should always be discussed on the basis of three key elements: Culture, Context and Cluster, this article is written with the following areas in mind: Culture: European, North American, Australasian and other areas that share similar … Continue reading
Mike is the new leader of an international virtual team and in his first meeting with team members, he discovered that he had a team member who appeared to resist every suggestion made by other members of the team: this … Continue reading
For many thousands of years, human beings have looked at the hands of people approaching them to see if they are holding any kind of weapon or instrument that could possibly cause injury or death. It is instilled in our … Continue reading
One of the most important skills required of anyone who wants to be an excellent communicator is that of being able to listen effectively. However, there are many people who seem to lack this powerful and vital resource which results … Continue reading
(18 Indicators of a bad Boss) This article was initiated by comments made in a series of meetings and interviews conducted with different groups of highly qualified professionals in various types of organizations including hospitals, health care organizations (Pharmaceuticals & … Continue reading
It is common in many marketing, sales or training courses and in most businesses to hear people talking about how to meet the Needs and Wants of the customers / clients / learners. However, if we focus only on these … Continue reading
In the previous article I outlined the linguistic, psychological and humanistic elements of change management and I now plan to investigate six of the most common errors that occur in “Change Management” that I have encountered in over 30 years … Continue reading
These days there is a tendency in many organizations, both national & international, to talk about “innovation” and how they are implementing it. It appears to be essential that any “quality” company can proudly state in its internal & external … Continue reading
It constantly amazes me that many presenters do not know, or choose not to use, one of the best psychological techniques available to elegantly convince their audience of the value of what they are proposing. Instead, many presenters use a … Continue reading
One highly useful psychological technique that both trainers and managers should remember & use much more is that of the Primacy – Recency Effect. What is the Primacy – Recency Effect? The term Primacy & Recency Effects are used in … Continue reading
This article is about the humanistic side of “Change Management” and will NOT deal with strategic reasons, business models or specific techniques to carry out this activity. One of the most common phrases heard these days in Management Committees in … Continue reading
The concept of “tell them what you are going to tell them, tell them and then tell them what you have just told them” seems to have first appeared in D. Carnegie’s book “How to win friends & influence people … Continue reading
Situation: George is a high-powered marketing manager in a multinational company who takes great pride in the creativity and cohesion of his international marketing team. During the last international meeting with his multinational team George decided to “be a leader” … Continue reading
Situation Mick is the Marketing Director of a multinational company who has been invited to make a presentation to a potential client that could become a key account for the company. On the morning of the presentation he checked the … Continue reading
This is the final article in this series about dealing with angry people. In this article, the word “client” is used to refer to either an external client of the organization, an internal client / colleague or a friend / … Continue reading
The techniques discussed in this article can also be applied to presentations & meetings; both internal & external. Situation: David, A Senior Product Manager in a Multinational Pharmaceutical company, was giving a presentation to members of the Marketing Department and … Continue reading
There is “an Elephant in the Room” and How to Deal with it “All of the great leaders have had one characteristic in common: it was the willingness to confront unequivocally the major anxiety of their people in their time. … Continue reading