About Brownlee & Associates S.L.
- About Brownlee & Associates, S.L.
- Choose YOUR Communication & Negotiation Mentor Wisely.
- Collaboration with Dr. Bruce Hilliard
- Course: Storytelling for Medical Specialists –
- Course: Using storytelling in a business context
- Ian Brownlee – Professional Background
- The Art & Science of Presentations in Medical Congresses
- Do NOT think about a Pink Elephant!
- Beware of interpreting Non Verbal Communication: You might be wrong!
- The use of percentages when talking to patients: some advice for doctors.
- Should we try to “Cheer up” patients?
- Say “Goodbye” to Bullet points. Say “Hello” to Transmediation (and Effective & Memorable Communication).
- O.K.? You with me? Verbal Validation Markers in Oral Communication.
- International Presentations: Top-Down or Bottom-Up?
- Outside-in Vs Inside-out Communication.
- Dealing with Trolls on LinkedIn
- Instant Rapport Right from the Start.
- Using Psychology & Neuroscience to End a Presentation.
- 10 Reasons to Retire the Traditional “Company Presentation”.
- Beating the “Upward Communication Data Loss” Problem.
- 5 Easy Ways to Discombobulate a Presenter.
- Criticism vs Feedback : They are NOT the same!
- December 2019
- March 2019
- December 2018
- August 2018
- February 2018
- January 2018
- December 2017
- December 2016
- June 2016
- May 2016
- March 2016
- December 2015
- November 2015
- September 2015
- July 2015
- June 2015
- February 2015
- December 2014
- August 2014
- March 2014
- February 2014
- January 2014
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
Monthly Archives: March 2012
Dealing with angry people : 12 most common mistakes (part 3) In this article, the word “client” is used to refer to either an external client of the organization, an internal client / colleague or friend/family member. The objective of … Continue reading
Dealing with angry people : 12 most common mistakes (part 2) Problem # 4: “Company policy” Probably the two worst words that you can use when dealing with an angry person are “Company Policy”. Their use is seen as a … Continue reading
Dealing with angry people : 12 most common mistakes (part 1) In this article, the word “client” is used to refer to either an external client of the organization, an internal client / colleague or friend/family member. The objective of … Continue reading
Brownlee & Associates are pleased to announce access to our bilingual (English & Spanish) Communication and Management Mentoring Service to new clients. In order to provide more details about Mentoring we have prepared this short guide for you. 1. What … Continue reading
Over the last few years, a growing number of American & European companies have started to ensure that their staff world-wide receive professional or management training via the medium of the English language. In an attempt to help fellow International … Continue reading
Speaking up in meetings is easy for some people, and for others it can be completely intimidating. If you’re in the latter group, here are some way to participate more: To be heard, speak up. To be seen, stand up. … Continue reading
One element often overlooked in negotiations is that of Dovetailing: Finding something that is LOW cost for you and HIGH value for your interlocutor or HIGH value for you and LOW cost for them. A real example of this has … Continue reading
Every organization is involved in selling. They might be selling products, services, concepts or ideas. However there is a tendency to use techniques developed during the last century. Our clients today are very different from those of 10 years ago: … Continue reading
The most important thing presenters should learn is that the way we communicate has changed over the last 50 years. Organizations & presenters MUST learn to communicate and live in the 21st Century, not the 20th! Fallacy 1: A Presentation … Continue reading
Fallacy 7. The presenter must do whatever the audience requires of him / her! Wrong!: Power is given, control is taken. The presenter’s role is to control the audience, the flow of the presentation, the time used, and to … Continue reading
The word “Why?” has an implicit & subconscious meaning that the other person must justify something “bad” that they have said &/or done: E.g., Why did you arrive late today?” Meaning: Justify why you arrive late today. Result: The … Continue reading
When making presentations (or running meetings), it is always recommended that you do so standing up. If you observe excellent communicators in action, they always speak while standing. This is a vital component of becoming a great communicator. However, some … Continue reading
1. Entering into the negotiation without a structured, exhaustive and complete preparation; documented & written. 2. Forgetting that their problems are also yours. If your interlocutor has an unresolved problems, how can you expect him to accept your proposal & … Continue reading
We all know that in business is vital that everything is documented – “If it isn’t written, it isn’t legitimate!” However, when we want to show our bosses or team members that problems exist, the tendency is for us to … Continue reading
We have all been in situations where someone is saying something hurtful or rude or behaving in a way which we do not like. Our natural response is either “Fight or Flight”: we either argue with them, try to convince … Continue reading
Applying “Return On Investment” (ROI) to Training & Development. Both national and multinational organizations tend to spend a great deal of money every year on training & development their employees. Sometimes the training is considered an “INVESTMENT in PEOPLE”. However, … Continue reading