Tag Archives: psychology

“Not again! The same old story!” – 5 steps to take someone from the past to the future

It appear that a common occurrence both in our business and professional lives is that someone keeps bringing up a perceived injury from the distant past and chastises us with it – even if we were not responsible for it. … Continue reading

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How to choose YOUR negotiation training.

You have been asked to organize an in-company negotiation skills training programme for your organization or are looking for a course for yourself and have discovered that there are many providers all offering courses that appear to be exactly the … Continue reading

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“Agenda” slides don’t work: There is an effective and elegant alternative.

It constantly amazes me that many presenters do not know, or choose not to use, one of the best psychological techniques available to elegantly convince their audience of the value of what they are proposing. Instead, many presenters use a … Continue reading

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Direct vs Rhetorical Questions in Presentations.

One of the fastest ways to lose control of a presentation is by asking the audience direct questions DURING the presentation. However, there IS an elegant and much more effective alternative! In this article a PRESENTATION is defined as a … Continue reading

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Language, psychology and a humanistic perspective on “Change Management”.

This article is about the humanistic side of “Change Management” and will NOT deal with strategic reasons, business models or specific techniques to carry out this activity. One of the most common phrases heard these days in Management Committees in … Continue reading

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Dealing with angry people : 12 most common mistakes (part 4/4)

This is the final article in this series about dealing with angry people. In this article, the word “client” is used to refer to either an external client of the organization, an internal client / colleague or a friend / … Continue reading

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