Tag Archives: feedback

Criticism vs Feedback : They are NOT the same!

Over the past 25 years, I have frequently noticed that there appears to be a tendency by trainers, coaches and other “Talking Therapy” specialists to confuse the meaning of these two terms and to use them interchangeably. I propose that … Continue reading

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Reflections upon Completion of a Training Project in Manila

I have just had the pleasure of delivering our course, “The Art & Science of Presentations for Marketing & Sales” to 10 batches of C-suite Executives, Senior Managers and their subordinates (in groups of 10-12) in one of the leading … Continue reading

Posted in Neuro Linguistic Programming, Sales, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , , | Leave a comment

Elegantly Managing Customer Complaints.

When people are complaining they often develop a different and more aggressive personality. This article will discuss professional ways to handle customer complaints and calm the angry customer. A customer complaint might be described as a gift from the client … Continue reading

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Precourse Expectations vs Post-course Feedback.

A common problem for many trainers is how to get valid and useful feedback from the trainees about the different elements of the course: objectives, speed of delivery, good points vs those that need to be improved, usefulness & relevance … Continue reading

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The Perils Involved in Giving Video Feedback.

In Brownlee & Associates (B&A), we use videotaping – on DVDs – in almost all of our courses: Presentation skills, Sales, Negotiation, Advanced Communication, etc. We normally do NOT review and comment on the trainees videotapes individually and give detailed … Continue reading

Posted in Advanced Communication, General Communication, Negotiation, Sales, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , | 1 Comment