Tag Archives: respect

12 + 5 Advanced Telephone Techniques.

In this article. the term ‘Client” includes both internal & external clients and we believe that all of our clients deserve to be treated respectfully and professionally. It is important to remember that the telephone is the first and main … Continue reading

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Language, psychology and a humanistic perspective on “Change Management”.

This article is about the humanistic side of “Change Management” and will NOT deal with strategic reasons, business models or specific techniques to carry out this activity. One of the most common phrases heard these days in Management Committees in … Continue reading

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How to kill a presentation stone dead in three easy steps.

All the comments in this post are also applicable to training courses. John, The Financial Director in a multinational company, was making a presentation of the last quarter’s results to the Management Committee of his company. He knew he had … Continue reading

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“An elephant in the Room” # 3 : Avoiding Unacceptable Behaviour in Presentations.

The techniques discussed in this article can also be applied to presentations & meetings; both internal & external. Situation: David, A Senior Product Manager in a Multinational Pharmaceutical company, was giving a presentation to members of the Marketing Department and … Continue reading

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