Monthly Archives: January 2014

Deficient Customer Care and what you can do about it.

Background: It is interesting how negative personal experiences with an organization can make you reconsider different areas of our day-to day work experiences and reactions. The following case has made me focus on what we can do when deficient customer … Continue reading

Posted in Advanced Communication, General Communication, Negotiation | Tagged , , , , , , , , , , , , | 1 Comment

15 Ways to Work the Room Elegantly in a Meeting or Presentation.

One of the most common problems I have observed in many meetings & presentations is that many people do not appear to know – or are not interested in – how to ”work the room” elegantly in order to network … Continue reading

Posted in Advanced Communication, General Communication, Meetings & Teleconferences, The Art & Science of Presenting in Public | Tagged , , , , , , , | 1 Comment