Category Archives: General Communication

O.K.? You with me? Verbal Validation Markers in Oral Communication.

Many people, including presenters and trainers, appear to subconsciously use “Verbal validation markers” (a sub-set of discourse markers) when speaking to formal or informal groups in meetings, presentations & similar communicative activities. These Verbal Validation Markers normally occur at the … Continue reading

Posted in Advanced Communication, General Communication, Meetings & Teleconferences, Negotiation, Sales, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , | Leave a comment

International Presentations: Top-Down or Bottom-Up?

UPDATE: Since this article was first published, new research appears to indicate that many Australians tend to prefer top-down presentations rather than bottom-up ones. This article was published in the ATD magazine of April, 2018. It is published with the … Continue reading

Posted in Advanced Communication, General Communication, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , | Leave a comment

Outside-in Vs Inside-out Communication.

As we all know, in any work environment, things can, and do, go wrong to a greater or lesser degree. There are many ways to respond to these unexpected and often serious events. When it is a workmate who has … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Training & Development | Tagged , , , , , , , , , , , | Leave a comment

Dealing with Trolls on LinkedIn

I am pleased to announce that I have had my very first vitriolic and infantile post on linkedIn from a supposed professional in the area of negotiation. This person does not know me and, as far as I know, has … Continue reading

Posted in General Communication, Negotiation, Training & Development | Tagged , , , , , , , | Leave a comment

Beating the “Upward Communication Data Loss” Problem.

– Ensuring The Decision-maker get ALL the information – One of the greatest problems we can have is business is to ensure that we reduce the possibility of “Upward communication data loss”! All too often, it appears that the senior … Continue reading

Posted in Advanced Communication, General Communication, Negotiation, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , | Leave a comment

5 Easy Ways to Discombobulate a Presenter.

Definition: verb (used with object), discombobulated, discombobulating. [dis-kuh m-bob-yuh-leyt] – To confuse or disconcert; upset; frustrate: feeling disconnected or unbalanced. E.g., The speaker was completely discombobulated by the hecklers. The purpose of this article is to ensure that people responsible … Continue reading

Posted in Advanced Communication, General Communication, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , , | Leave a comment

Criticism vs Feedback : They are NOT the same!

Over the past 25 years, I have frequently noticed that there appears to be a tendency by trainers, coaches and other “Talking Therapy” specialists to confuse the meaning of these two terms and to use them interchangeably. I propose that … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Training & Development | Tagged , , , , , , , , , , , , , , | Leave a comment

6 Common Interviewing Problems.

In general, the purpose of an interview is perceived as being to obtain information from one person by another person who asks a series of questions in a logical sequence to reach a specific objective. This definition might equally be … Continue reading

Posted in Advanced Communication, Cursos, General Communication, Leadership, Meetings & Teleconferences, Negotiation, Neuro Linguistic Programming, Sales, Training & Development | Tagged , , , , , , , , , , , , | 2 Comments

So You Want to Present Like Steve Jobs?

While many people seem to view Steve Jobs as the best presenter ever, I do not necessarily agree with this opinion. He undoubtably had a “spark” that many people try to emulate and few achieve. However, in order to better … Continue reading

Posted in Advanced Communication, General Communication, Neuro Linguistic Programming, The Art & Science of Presenting in Public | Tagged , , , , , , , , , , , , , , , | 3 Comments

Presenting to Small vs Large Audiences.

Note: all of the comments in this  article are also applicable to trainers. As a regular part of our job, we are expected to present to audience of different sizes that might range from a “mini-group” of 1-2 people up … Continue reading

Posted in General Communication, Leadership, Meetings & Teleconferences, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , | Leave a comment

Elegantly Managing Customer Complaints.

When people are complaining they often develop a different and more aggressive personality. This article will discuss professional ways to handle customer complaints and calm the angry customer. A customer complaint might be described as a gift from the client … Continue reading

Posted in Advanced Communication, General Communication | Tagged , , , , , , , , , , , , , , , | 1 Comment

Laser pointers are NOT magic wands so…..Pointers, be gone!

As a professional presenter and presentation skills trainer & mentor, it is depressing to see how many presenters do not dedicate sufficient time to the proper preparation of their presentations – even if it might mean the difference between their … Continue reading

Posted in Advanced Communication, General Communication, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , , , | Leave a comment

7 Points to Consider when Firing Someone.

While this article is written with the HR professional in mind, the contents are applicable to anyone who is required to fire an employee. Situation: Mike is a member of the Human Resources Department in a multinational company and has … Continue reading

Posted in Advanced Communication, General Communication, Leadership | Tagged , , , , , , , , , , , , | 1 Comment

Dealing with questions during a Presentation.

Roger is a highly experienced product manager in a multinational company in Europe. Last week, he was making a PowerPoint sales presentation to the management committee of a potential client who appeared to be very interested in his product. He … Continue reading

Posted in Advanced Communication, General Communication, The Art & Science of Presenting in Public | Tagged , , , , , , , , , , , , , | 3 Comments

2000-2012 International Presentation Skills Survey Results.

As communication consultants and trainers, Brownlee & Associates have noted an ever increasing need for presentations skills training in both national and international organizations over the past 14 years. In this study, we wish to provide our audience with points … Continue reading

Posted in Advanced Communication, General Communication, Survey Results, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , | 2 Comments

Deficient Customer Care and what you can do about it.

Background: It is interesting how negative personal experiences with an organization can make you reconsider different areas of our day-to day work experiences and reactions. The following case has made me focus on what we can do when deficient customer … Continue reading

Posted in Advanced Communication, General Communication, Negotiation | Tagged , , , , , , , , , , , , | 1 Comment

15 Ways to Work the Room Elegantly in a Meeting or Presentation.

One of the most common problems I have observed in many meetings & presentations is that many people do not appear to know – or are not interested in – how to ”work the room” elegantly in order to network … Continue reading

Posted in Advanced Communication, General Communication, Meetings & Teleconferences, The Art & Science of Presenting in Public | Tagged , , , , , , , | 1 Comment

Changes in communication over the last 60 years and their significance today.

I have spent most of my working life involved in research, teaching, training & being involved in communication-related areas in a range of different countries and have an innate passion for observing what is going on around me. Instead of … Continue reading

Posted in Advanced Communication, General Communication, Neuro Linguistic Programming, Training & Development | Tagged , , , , , , , , , , | 2 Comments

“Not again! The same old story!” – 5 steps to take someone from the past to the future

It appear that a common occurrence both in our business and professional lives is that someone keeps bringing up a perceived injury from the distant past and chastises us with it – even if we were not responsible for it. … Continue reading

Posted in Advanced Communication, General Communication, Meetings & Teleconferences, Neuro Linguistic Programming, Sales, Training & Development | Tagged , , , , , , , , , , , , , | 1 Comment

12 + 5 Advanced Telephone Techniques.

In this article. the term ‘Client” includes both internal & external clients and we believe that all of our clients deserve to be treated respectfully and professionally. It is important to remember that the telephone is the first and main … Continue reading

Posted in Advanced Communication, General Communication, Meetings & Teleconferences, Training & Development | Tagged , , , , , , , , , , , , , , , , | Leave a comment

What is Spatial Anchoring in Presentations and Training?

Some “Professional Communicators” mistakenly tend to feel that walking around the stage is the best way for them to “get in contact with the audience” and, at the same time, subconsciously burn-off excessive adrenalin.  However, this can cause certain problems … Continue reading

Posted in Advanced Communication, General Communication, Neuro Linguistic Programming, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , , , , , | 7 Comments

The Three Key Structures of Effective Communication.

“A genius is capable of making the complex simple. An idiot is capable of making the simple complex!” Having been involved in communication skills training for many years, I am constantly amazed at the general lack of knowledge about how … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Meetings & Teleconferences, Negotiation, Sales, The Art & Science of Presenting in Public, Training & Development | Tagged , , , , , , , , , , , , | Leave a comment

The Handshake: Not Just a Greeting, more a Power Game!

Since Non verbal communication should always be discussed on the basis of three key elements: Culture, Context and Cluster, this article is written with the following areas in mind: Culture: European, North American, Australasian and other areas that share similar … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Sales | Tagged , , , , , | 5 Comments

Istanbul: Touts, Tips and Levels of Rapport.

This article was written during a working visit to Istanbul, Turkey. in June, 2013. There is a mixture of topics that I hope you find interesting & useful. Tout: Definition (verb) : To describe or advertise boastfully; publicize or promote; … Continue reading

Posted in Advanced Communication, General Communication, Travel Tips | Tagged , , , , , , , , | 1 Comment

Dealing with a Polarity Responder.

Mike is the new leader of an international virtual team and in his first meeting with team members, he discovered that he had a team member who appeared to resist every suggestion made by other members of the team: this … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Meetings & Teleconferences, Negotiation, Neuro Linguistic Programming, Training & Development | Tagged , , , , , , , , , , | 2 Comments