Tag Archives: problem

Do NOT think about a Pink Elephant!

One of the interesting things about the human brain is that it often does the opposite of what we actually wanted to do. This can lead to unexpected and unwanted surprises. One of the most common problems that I see … Continue reading

Posted in Advanced Communication, General Communication, Leadership, Negotiation, Neuro Linguistic Programming, Training & Development | Tagged , , , , , , | Leave a comment

Elegantly Managing Customer Complaints.

When people are complaining they often develop a different and more aggressive personality. This article will discuss professional ways to handle customer complaints and calm the angry customer. A customer complaint might be described as a gift from the client … Continue reading

Posted in Advanced Communication, General Communication | Tagged , , , , , , , , , , , , , , , | 1 Comment